Service & Maintenance

Service & Maintenance

REACTIVE MAINTENANCE SERVICE
OUR ENGINEERS ARE ON CALL 24/7 365 DAYS A YEAR

We understand it's frustrating for our customers when they are unable to display or store chilled or frozen products due to a refrigeration problem. Our engineers are always nearby and ready to respond within an agreed service level agreement - often within 4 hours of logging the call on our bespoke software service system. Our engineers work from fully equipped vans and keep stock of all common and universal spares. We can also keep a bespoke level of equipment-specific spares for customers who have a service agreement with us.


Our engineers are highly experienced and qualified to work on a range of refrigeration systems including HFC refrigerants and natural refrigerants such as CO2 and hydrocarbons.


Our primary aim is to provide a first-time fix and leave your equipment at the set point temperature. Unlike many, our service department is managed by engineers and not call centre operators, with the correct temperature monitoring and control systems in place, we are able to dial into your refrigeration system remotely, allowing us to start diagnostics off-site. Likewise, we can also make requested alterations to system setpoints etc. without attending the site. From display chillers and walk-in fridges to blast freezers and industrial freezers, these coldroom systems can experience a wide range of issues, including water leaks, low and elevated temperatures, excessive energy usage, condenser coil damages and other common problems. Unfortunately, it is hard to predict when these issues will occur. Thankfully, Newman Refrigeration Ltd is standing by 24/7 to diagnose and fix commercial refrigeration products for clients in various industries, including retailers, supermarkets, butcher shops, restaurants, nurseries, etc. Contact us today to learn more about our refrigeration service options and request a service.

Reasons to call Newman

Industry Leading 1st Time Fix Rate

Fixing the problem during our first visit is always priority, we understand how frustrating and costly system downtime can be

Extensive Spare Parts Carried

Each of our engineers vans is equipped with over 325 common or universal spare parts

Guaranteed 4 Hour Response Time

With a Newman service agreement we guarantee response times as short as 4 hours from the initial call.

Real Time Paperless Reporting

We use sophisticated service software which will notify you when our engineer is on route. We receive job updates and final reports in real time from the engineers mobile device.

Remote Monitoring & Alarms

For a small investment, we can monitor your systems and receive alarm data from your systems remotely, allowing us to begin diagnostics from our office.

Engineers On Call 24/7 365 Days

We have engineers on call 24/7 all year round for our contract customers. System breakdowns don't always happen during the 9 till 5...

CONTACT OUR REFRIGERATION CONTRACTOR

FOR QUALITY MAINTENANCE SERVICES

Whether you own a coldroom, industrial blast chiller or another type of refrigeration appliance, trust our professional refrigeration contractors and consultants to ensure your system is always working properly. With over 120 years of joint experience, our team is fully equipped with the skills, state-of-the-art equipment, and replacement parts to carry out a wide range of refrigeration repairs. From routine maintenance to repairs, we have all the right knowledge and tools to keep your products at the perfect temperature. We understand the frustrations that can come with one of your commercial refrigeration systems being out of commission or not working as efficiently as they should. With technicians on-call 24/7, our contracted customers can receive a guaranteed 4 Hour response time. In addition to our speedy response times, we also offer remote monitoring to help catch and diagnose an issue without even leaving our office. With many benefits to working with our refrigeration contractors, it’s no wonder that many commercial clients throughout East Anglia. 


If you’re interested in scheduling a routine refrigeration service or you are unsure about the current state of your refrigeration system, don’t waste another moment. Contact our experienced refrigeration contractor to learn more. We can get you started with a free, no-nonsense quote so you know exactly what to expect from us. 

PREVENT FUTURE PROBLEMS

WITH PLANNED PREVENTATIVE MAINTENANCE 

At Newman we support our clients by keeping their refrigeration equipment performing reliably and efficiently - to allow this, preventative maintenance is a necessity.


When equipment constantly breaks down or doesn't perform to expectations, it's often because there has been superficial or no preventative maintenance - or only emergency reactive service. 

All mechanical equipment needs periodic service to keep it in the best operating and efficient condition. Good service can be the difference between smooth uninterrupted refrigeration or continuous problems.


To properly maintain a refrigeration system, all the major components should be included in the maintenance schedule; evaporators, compressors, condensers, pressure switches, driers, controls and much more.


Newman Refrigeration Ltd offers our experience when it comes to planned maintenance of refrigeration systems, saving you the hassle of breakdowns and saving you the cost of high energy bills. A little maintenance will go a long way towards keeping costs low, and we will advise you on how to best keep your systems fully functional. 

OUR SKILLED ENGINEERS ARE HERE TO HELP YOU

It is important to service your retail and supermarket refrigeration systems regularly. Poorly maintained equipment will use significantly more energy, may cause failures and nuisance breakdowns, and sometimes may even lead to the premature replacement of a system. You don't have to worry when you have our expert team to service your systems. From large food retail refrigeration systems and industrial freezers to remote multideck chillers and display cases, our team will be there to get your operation back up and running in no time. We only employ C&G-qualified engineers and offer a wide range of flexible, planned service contracts to ensure the best possible fit with your needs. We'll also take care of your legislative responsibilities under the F-Gas regulations.


Do you think it's time to change your current refrigeration service contractor but want to try before you buy? Why not give Newman Refrigeration Ltd a call to carry out your next non-contract service call on an hourly charge basis? We're sure you'll like us.

REGULAR PROBLEMS WE ARE ASKED TO FIX:

• High temperature

• Low temperature

• Soft frozen stock

• Produce leaves wilting or scorched

• Ice build up

• Burning Smells

• Refrigeration Alarm

• No temperature display

• Gas leak

• High energy usage

• Noisy equipment

• Water leaks

• Strange noises

• Condenser coil damages

• Unpleasant odours

• Inconsistent temperature

• Damaged cabinets

• Damaged cold store


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